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Our Terms Shape How Your Account Works

When you open an account with olimpus demo, you agree to the terms that govern deposits, withdrawals, account access and how we handle your information.

Account access rulesWithdrawal verification processData protection in IndonesiaDispute resolution steps
olimpus demo Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Where to Ask Questions About Our Terms

Live Chat Support Available daily from 08:00 to 23:00 Indonesia time (WIB).
Email Support Send detailed questions to [email protected].
In-Account Help Centre Browse our FAQ and policy documents without logging out.
YOUR DATA & ACCOUNT SECURITY

How We Handle Your Information Under Terms

Data Encryption

All account data, payment details and transaction history are encrypted and stored on secure servers. We don't share your DANA, OVO, GoPay or QRIS credentials with third parties.

Deposit Source Verification

When you deposit via DANA, OVO, GoPay or QRIS, we confirm the payment account matches your registered name. Deposits from other people's accounts violate our terms and trigger account review.

Withdrawal Verification Hold

Before your first withdrawal, we verify your identity and payment details. This process usually takes 2–4 hours. Subsequent withdrawals clear faster once verification is complete.

Transaction History Access

You can view all deposits, withdrawals, bets and payouts in your account statement. Download your full transaction record at any time for your records.

Account Closure Request

If you wish to close your account, contact [email protected] or use Live Chat. We process closure within 24 hours and return any remaining balance to your registered payment source.

Policy Change Notification

Material changes to these terms are notified via email at least 14 days before they take effect. You may close your account if you disagree with a change.

Frequently Asked About Terms & Conditions

Opening multiple accounts violates our terms. We detect duplicate registrations using payment and device data. Breaching this rule results in immediate account closure and any winnings may be forfeited. Use only one account per person, per payment method.

No. Our terms require deposits to come from a payment account registered in your name. Using another person's payment method is fraud and triggers account suspension, forfeiture of funds, and possible reporting to authorities.

Verification confirms you are who you say you are and that your payment method matches your registered name. We collect government ID details at signup and confirm your payment source during your first withdrawal. This protects you and us from fraud.

We notify you of material changes at least 14 days in advance via email. If you continue to play after the notice period, you accept the new terms. If you disagree, you can close your account and receive any balance back to your payment source.

Account suspension occurs for prohibited conduct such as fraud, collusion, money laundering, bonus abuse, or using banned software. We also suspend accounts during investigation of disputed withdrawals. Suspension is temporary; closure is permanent and ends all access.

We retain your account records for seven years after closure for tax and anti-fraud purposes. Your payment details are encrypted and not accessible to you after closure. You may request deletion of personal data where local law permits; contact [email protected].

Contact support within 30 days of the disputed transaction. Provide your account number, transaction ID and reason for dispute. We investigate and respond within 5 business days. If unresolved, disputes may go to our independent arbitrator where local law permits.